Refund policy

Returns

You have 14 days from the day your order is delivered to start a return or exchange. After 14 days we are unable to offer a refund or exchange.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. We will need your order number or proof of purchase.

How to start a return

Email us at info@maliciouswomenco.com with your order number. We will set it up and email you a shipping label.

Return shipping fees

Returns: a $5 shipping fee is invoiced to cover sending your item back to us.
Exchanges: a $10 shipping fee is invoiced to cover returning your original item and shipping your replacement out.
Original shipping charges are nonrefundable.

Damaged or defective items

If your item arrives damaged or defective, we cover the shipping. No fee applies.

Contact us within 48 hours of delivery with your order number, photos of the damage, photos of the shipping box and packaging, and a description of what happened.

If you purchased ShipShield package protection, file your claim at maliciouswomenco.com/pages/ship-shield.

Exchanges

We offer exchanges within 14 days for any reason. We will need your order number and a photo of the unused product, or of the damage.

If the item was a seasonal, holiday, or retiring release and we are out of stock, we will exchange it for a similar item we currently carry.

Items we cannot accept

Custom and personalized items, including Design Your Own candles, are final sale unless they arrive damaged or defective.

Items marked final sale at the time of purchase are not returnable or exchangeable.

Refunds

Once we receive and inspect your return, we will email you to confirm and let you know whether it is approved. Approved refunds go back to your original payment method, typically within 1 to 3 business days of us receiving the item. Your bank may take additional time to post it.

Late or missing refunds

Check your bank account first, then contact your credit card company and your bank, since posting can take time. If you have done all of that and still do not see it, email info@maliciouswomenco.com.

Gifts

If your item was a gift, we still need an order number. It is printed on the packing slip.

Wrong or missing items

If something is missing or you received the wrong item, contact us with a photo of what you received and a photo of the packing slip. In some cases we will send a return label for the incorrect items.

Questions

Email info@maliciouswomenco.com.