Ship Shield - Order Insurance
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$0.99 Regular price Sold out Unit price
Description
Ship Shield is our optional package protection program designed to give you a little extra peace of mind when ordering from Malicious Women Candle Co. If your protected package is lost, stolen or damaged during shipping, we’ll help make it right.
If tracking shows your package as delivered but you can’t find it, please allow three business days before submitting a claim. To file a Ship Shield claim, simply complete the one-page claim form using the link included in the confirmation email you received after placing your order. Once submitted, our team will review your claim and reach out within 1–2 business days.
Ship Shield is available as an optional add-on to eligible purchases made through Malicious Women Candle Co. If you choose to opt in, qualifying lost, stolen or damaged packages can be replaced through the program.
Please note that once an order leaves our facility, Malicious Women Candle Co. is not responsible for lost, stolen or damaged packages that are not protected by Ship Shield.
BADASS CANDLES FOR BADASS PEOPLE!
Order Processing
All orders are processed + shipped within 1-3 business days and you can expect your order in 2-5 days depending on your location within the United States.
Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is shipped. If you need to make changes prior to shipment, please email info@maliciouswomenco.com or fill out our Contact Us form with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.
Shipping Information
Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S. A $5 flat-rate shipping fee is applied to orders under $75, and all orders shipping to AK, HI, and PR.
Once picked up and scanned in by our carrier, transit times range 1-5 business days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.
We cannot replace missing or stolen packages if ShipShield package protection was not purchased during checkout.
Return Policy
If you’re not 100% satisfied with one of your Malicious Women Candle Co products, we would love to help make that right!
Please contact our Customer Care team at info@maliciouswomenco.comwithin 14 days of receiving your order and we’ll help get the process started.
We require proof of purchase to process your request, even if your item was a gift.
If you're experiencing an issue with a MWCC product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
NOTE: Discontinued items, limited edition/mystery release items, or gift cards are final sale and not eligible for returns or exchanges.
To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.